Honest and transparent approach will go a long way in customer acquisition and more importantly, customer retention. When it comes to your services and products it is important to be honest, sincere and transparent with respect to your strategy, cost and pricing that they may need to incur. Be honest with your clients and tell them the truth, tell them …
Market your products and services, don’t spam people
Marketing is a blend of science and art and it should be approached very carefully and strategically. One of the most frequent methods of marketing and awareness building are mailing lists to which people sign up in order to receive promotions, discounts, free products or services and so on. However, when it comes to populating and building your e-mail lists …
It’s OK to say NO to your clients
Matching your skills and passions with market needs if the best way to ensure longevity, relevancy and revenue. On that quest, at times, you will come across those you should part with at the earliest opportunity. Strangely enough, sometimes those folks include some of your your current and prospective clients. Being paid for a product or service is the name …
Customer service: How to answer a phone
How should one answer the phone? Besides saying “hello” and being polite, it is essential to embody to quality you want your customers to experience in everything you do, even when answering calls. Once you have answered the phone, focus all of your attention on that client, don’t do other things and don’t put them on hold (unless you really …
Leaders protect people and make them feel safe
One of many responsibilities of leaders is to protect their staff and make them feel safe, comfortable and welcome at work. Besides being the right thing to do, you want your employees to be productive and to come back tomorrow and as such it is on you to provide a welcoming and supportive environment.
Why you should have a University Service Desk
All of your operations begin or culminate with customer service. The point of contact, and interaction between you and your clients or customers is where the magic happens and it is one of the most important aspects of every business. With this in mind, you should create a single point of contact for all IT services and in due time …
Your first client is your boss
Your first and some would argue most important client is your boss. Now, before you go on about how you are really working for the entire organization and want to help everyone (which is absolutely the right way of thinking and acting) take a minute and think about the opening statement a while longer. Your future success is (in part …
Customer service 101: Listen and engage your clients on social media
In today’s world, customer service is of great importance in everything we do, and as such, it should be approached and handled carefully. Client support and services in person and online matter and should be tailored to the needs of your clients. When starting the initial engagement we may use templates, but they should not be our guide in every …
How to staff your team during training
Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide. The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. …
Client experience is the starting point
Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …