Rules of engagement

Learn the system and the rules of the game before you begin playing it. Same applies to your organizations, industries or markets. Learn what works, what doesn’t, how are decisions made and who is able to influence the outcomes and contribute to performance. Once you have done your homework, leverage what you have learned for your future actions in service …

Customer service 101: Listen and engage your clients on social media

In today’s world, customer service is of great importance in everything we do, and as such, it should be approached and handled carefully. Client support and services in person and online matter and should be tailored to the needs of your clients. When starting the initial engagement we may use templates, but they should not be our guide in every …

Engage with your industry

Engage with your colleagues, profession and industry by attending seminars, conferences and meetups, both local and global. Learn from others who are wiser or more experienced; learn from those who have done it successfully; learn from those who are a bit further along than you on this journey. Additionally, and equally as important, don’t forget to share what you know …