Posted this 23 days ago and the question still remains: Do your actions align with and support your goals?
Walk a mile in their shoes
Before you judge anyone, try to understand their position and walk a mile in their shoes. In today’s world filled with divisions, separations and hidden agendas, it is easy to lose humanity and join others in this blame game. Instead, listen to understand and do your best to see the perspectives, experiences and ideas of others before you dismiss them …
Customer experience matters, a lot!
The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
Protecting your team
How and when should you protect your team? The answer is almost always, always! Even when you collectively under-perform or fail, it is up to you to face those consequences and address any criticism publicly while resolving any challenges internally and privately. Furthermore, don’t allow anyone to badmouth your team publicly, especially if they haven’t had any common decency or …
Don’t believe everything you hear
Don’t listen to noise. Everything around you has an opinion about most things and many will share those opinions freely whether they have been solicited or not. It is up to you not to allow those positive or negative words to change who you are and deter you from the path you have chosen to be on.
Surround yourself with amazing people
Promote, encourage and even demand learning and exchanges of ideas across your organizations and your teams. As I often say, best ideas must win and as such it is essential for leaders to create environments where it is safe to fail, safe to dissent and have respectful, collaborative conversations. Surround yourself with amazing people. People who are passionate, excited and …
Build a great team, they are your reflection
The quality of your team, their performance and contributions are directly related to you as a leader. In a sense, they are a reflection of you. You set standards, expectations and instill values across your team and as such you need to use caution in the initial selection process. Furthermore, you need to provide them resources they need to be …
Two weeks notice
You have handed in your resignation, your two weeks notice. Now what? First, resist the urge to slack off and tell those few you didn’t see eye to eye with what you really think of them – it’s not wort it. Second, tie up any lose ends, share information and knowledge and work proactively on passing your current responsibilities as …
Customer service 101: Listen and engage your clients on social media
In today’s world, customer service is of great importance in everything we do, and as such, it should be approached and handled carefully. Client support and services in person and online matter and should be tailored to the needs of your clients. When starting the initial engagement we may use templates, but they should not be our guide in every …
Support people’s dreams
Leaders support and empower others, they don’t bring them down. This also applies when people are leaving your team and moving onto new opportunities and at times even completely different careers. Good people and good employees should always be supported, even when their immediate departure will impose certain limitations and challenges to your operations. Help them during the transition phase …