Déjà vu…I tried to access an account in the middle of a business day and wasn’t able to do so. Back in November I had a similar, but much stranger experience accessing an Aetna web account. Today, around noon or so I tried logging in to HSBC Direct, I got in, but couldn’t get an eStatement which is what I …
LogMeIn in production
It’s been in testing for a couple of months now, most of us on our team have used it years ago, but as of today, we are deploying LogMeIn to all of our college machines (with a big push beginning on Monday) in order to improve responsiveness and support levels to our clients. This application will be installed on all …
Managers matter even more?
While I was thinking what I should write today I got a phone call from my boss, which set the theme for today’s post. Coincidentally, it is closely related to my previous post (video), people matter. We ran into several issues while getting some well deserved and a bit over due paperwork through certain channels, but it is nice to …
Aetna web maintenance
I normally try not to rant online too much as it is really pointless and generally counterproductive. We have all experienced poor customer service, long waits and rude representatives, but at times certain behavior exceeds all stupidity. This is one of those times. Today, at 12:30 PM I have tried to log into an Aetna account and wasn’t able to …