Respect and value your mission, vision and values, stay true to who you are and what you stand for, but be flexible and innovative when it comes to your products and services. Consistently review and re-imagine what you are doing, redesign them, augment them with the right strategic partnerships and focus your effort, energy and actions on areas that you …
Improving presentation skills and knowing how to SELL
Knowing how to present, negotiate and sell are critical skills for your overall success. Even if you are not in “sales” you should know how to sell your ideas, plans, products, services and so on. This also applies to yourself as you navigate your career and look for new opportunities. Furthermore, quality of a product or a service is essential, …
How to price your product or service
Pricing your product or service effectively is of great relevance with respect how well it will be received in the market. While it is not the only aspect of importance, it certainly impacts how your prospective clients will think about the value of your product or service. In order to be competitively priced, you must learn all you can about …
Don’t steal ideas of others, give them credit
Ideas matter, but the execution of those ideas matters even more. Furthermore, wherever an idea might come from, make sure it retains its rightful ownership and attribution. As a leader, it is your duty to properly recognize the contributor and give credit where credit is due. Under no circumstances should you ever claim someone else’s idea as your own. Stealing …
We are all in customer service
No matter what you do, what your title or position says, part of your responsibilities is customer service. In order to create organizational culture where everyone is on the same page and provides consistent level of quality to clients (both internal and external) each team member must understand that their interactions with customers matter. All of us must embrace this …
Designing a client friendly website
We have all came across websites with a mass of links and never ending scroll bars of text which have frequently left us frustrated and annoyed. Being able to quickly find what you are looking for is important and websites with a clear structure who have also been properly indexed (site specific search) are a joy to visit. Unorganized sites …
Did AT&T’s data network fail?
On my way to work this morning I have noticed that none of my iPhone apps would update so I went through the standard troubleshooting of checking settings, reboot and the like, but nothing worked. I have even tried a different device (this one on Verizon’s network) which worked fine. Considering that I turned 3G off this morning this points …
When Verizon fails
Today was certainly one of those days which would live up to an ancient Chinese curse, “May you live in interesting times”. From around 1:20 pm until 5:30 pm we (MSU campus) were separated from the rest of the world. Well, it wasn’t quite that dramatic, but it sure sounds intriguing, right? 🙂 During those 4+ hours we were without …
Aetna web maintenance
I normally try not to rant online too much as it is really pointless and generally counterproductive. We have all experienced poor customer service, long waits and rude representatives, but at times certain behavior exceeds all stupidity. This is one of those times. Today, at 12:30 PM I have tried to log into an Aetna account and wasn’t able to …
Your service or product
Over the past month or so I have been asked to review some 4 or 5 services/websites/products and have to say that I have enjoyed doing it. All of these have been in either their beta or pre-release stages. A couple of them are very cool ideas and hopefully they will be able to position themselves properly and gain decent …