While introducing change and new ways of thinking and doing things it is essential to manage the pace of change. This pace will be influenced by organizational culture, leadership, people and their collective comfort to reimagine how to move forward.
5 hiring mistakes
5 hiring mistakes (of many) that stand out to me: 1. Being reactive – posting a job description on our HR‘s website and saying we’re done they are going to come to us. No, they will not! Go out there and proactively recruit the best talent you can attract (legally). 2. Chasing perfection – if we admit this universal truth …
Digital transformation: leadership and culture
Digital transformation is primarily impacted and influenced by organizational leadership and culture.
Why organizational culture matters
Organizational culture is one of the primary determinants of success, in anything you do.
Culture enables innovation
Innovation! It is one of the hottest areas of focus for most businesses across a multitude of industries, markets and countries, or so it seems, on paper. However, when it comes to actually doing what’s needed to even have a shot at being truly innovative, most fail. Culture enables innovation and that is something that needs to be understood by …
Failure to act
Failing to act is still a decision you have made. It is not an absence of one as it is often looked at by many people. Choosing not to make necessary changes and improvements, makes you complicit in maintaining the negative environment you might have inherited. When you know that changes have to be made, make them!
Customer Service: UPS vs Amazon
Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …
Creative thinking required
Creativity and originality are at times challenging to come by in most organizations. Way too frequently folks follow the same path that was cut by those before them without considering all available options. It is imperative to consider alternatives and ensure that you and your business are using the best available solutions and are not simply maintaining status quo. At …
Culture of innovation, creativity and progress
Building your culture is a hard work that needs to be thought out strategically, planned carefully and implemented one step at a time. The process of bringing everyone to a new standard of performance, new standard of thinking takes time and it is not something one can achieve over night. With that in mind, it is essential to remain committed …
Leaders set the culture
Leaders set the organizational culture and that will never change. Accept it and choose your leaders wisely. On the other hand, if you happen to be a leader, it is equally as important to take your responsibilities seriously and act in such way that promotes quality, accountability, and communication across all areas you lead. Whether you like it or not, …
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