Trust people, empower them and delegate

Trust is the first major prerequisite to teamwork, progress and accomplishments. Without trust, other much needed capabilities can’t be build or utilized to their full extent. While trust is earned by many, I begin trusting people and believing in them and their abilities at first. However, once that trust is lost, it is nearly impossible for it to be regained.

You are only as good as your team

Your team matters a lot, even more than some of you might think. They matter as much as you do (if not more in some instances) as their actions, values and contributions speak volumes about you, their leader. Your job is to select (attract and retain) the best people you can, provide them needed resources then get out of their …

Customer Service: UPS vs Amazon

Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …

Attract the best talent, then do your best to retain them

Talented people are hard to find and they are even more difficult to retain long term. They have options and they know it. Having this in mind, it is important to invest in people ahead of anything else. Get the best folks you can and focus on quality over quantity. Once a team is built, then shift your focus towards …

Leaders own problems and provide solutions, not excuses

Leadership is about solutions, collaboration, motivation and empowerment. In order to be successful as a leader you must be honest, transparent and accountable. You must take ownership of issues that lay within your area of responsibility and leadership and move towards their ultimate resolutions. When they came into existence is less important than what will you do to solve them.