Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …
Be a humble leader and accept criticism
Environment must be safe for dissent and as a leader you must be accepting, even welcoming of criticism and different ideas. As long as these ideas are presented professionally and courteously, you need to accept them with humbleness and give them serious thought and consideration. After all, be mindful that people on your team and other teams may know a …