We are not perfect. Don’t gloat in the mistakes of others as we all have mistakes of our own.
Leaders own mistakes
Why leaders should own their mistakes and not run away from them. If you have made a decision that has since been proven to be wrong, own it, apologize and fix it. This is what leadership is about.
Confirmation bias
A decision was made in the past and that decision is now brought into question. Unfortunately, what most people will do is continue “feeding” their past decisions and choices by looking for ways to continue supporting their course of action. This is known as confirmation bias, especially in academic research. It takes a lot of courage, self-awareness and leadership to …
5 hiring mistakes
5 hiring mistakes (of many) that stand out to me: 1. Being reactive – posting a job description on our HR‘s website and saying we’re done they are going to come to us. No, they will not! Go out there and proactively recruit the best talent you can attract (legally). 2. Chasing perfection – if we admit this universal truth …
How to work with unhappy clients
All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …
We all make mistakes
Mistakes are part of life, part of business. There is no such thing as perfection so the sooner we realize that, the sooner we will be that much closer to progress, advancement and growth. None of us are perfect and as such it is important NOT to point out every single mistake. When it comes to leaders, they should be …
7 signs your boss is not a leader
7 signs your boss is not a leader is a collection of overarching items that stood out to me over the years. This is not an all inclusive list by any means, but should you come across these seven (or most of them at least), take that as a sure sign that you are not working for a leader. Furthermore, …
Be a humble leader and accept criticism
Environment must be safe for dissent and as a leader you must be accepting, even welcoming of criticism and different ideas. As long as these ideas are presented professionally and courteously, you need to accept them with humbleness and give them serious thought and consideration. After all, be mindful that people on your team and other teams may know a …
Made a mistake? Own it, apologize and fix it
All leaders and all organizations make mistakes and will continue to make mistakes. However, what differentiates them is how they react after the mistake has been made. If a mistake (whatever it may be, a security breach, performance or stability issues…) is made by you or your organization as a whole, own it, apologize, fix it and learn from that …