Etiquette in social media is as important as it is in other aspects of life. Unfortunately, this isn’t the case for quite a few people which act as if the keyboard absolves and separates them from reality, courtesy, professionalism and kindness. Speaking to people on social media shouldn’t differ from how you speak with people in person. Having this digital …
Made a mistake? Own it, apologize and fix it
All leaders and all organizations make mistakes and will continue to make mistakes. However, what differentiates them is how they react after the mistake has been made. If a mistake (whatever it may be, a security breach, performance or stability issues…) is made by you or your organization as a whole, own it, apologize, fix it and learn from that …