With each passing day, more and more universities, organizations and businesses are moving their operations online. This massive test of our business continuity plans, processes and procedures (while challenging today), will be of great value in months to come. We will learn what works, what doesn’t and what could be improved. We will also learn what could and should be …
Social media etiquette
Etiquette in social media is as important as it is in other aspects of life. Unfortunately, this isn’t the case for quite a few people which act as if the keyboard absolves and separates them from reality, courtesy, professionalism and kindness. Speaking to people on social media shouldn’t differ from how you speak with people in person. Having this digital …
Cyber security is a full-time job
As more and more products get connected online in this Internet of Things (IoT) “revolution” of sorts, it is important to take information security strategically, seriously and proactively. To start, your systems and networks need to be redundant, backed up and up to date (properly configured, patched and tested); your users need to know what NOT to do online (at …
Customer service 101: Listen and engage your clients on social media
In today’s world, customer service is of great importance in everything we do, and as such, it should be approached and handled carefully. Client support and services in person and online matter and should be tailored to the needs of your clients. When starting the initial engagement we may use templates, but they should not be our guide in every …
Internet history and online presence
Most of us are online is some way, shape or form. We read, we comment, we post, we share, we like (or dislike)…and as such we should be mindful of our overall online presence. Internet history and the overall online presence will remain online “forever.” It is important to approach it that way and understand that our random account names …
Geotagging your life online? Be careful.
Geotagging and location based services are all the rage these days. While they are very useful at times, these features should not be taken for granted nor should they be enabled on all of your devices and applications. Certain parts of your life are meant to be private and they should remain that way. Geotagging every move online for all …
Google social search
About a week ago I noticed (as I’m sure many of you did) a new feature of Google Search, Social Search (BETA). It basically leverages your Google Profile and the information you provided to expand your search into online posts of those you consider friends, followers, etc. While this is another great advancement coming from Google inline toward the “ultimate” …
4 FREE and SECURE online backup services
Internet is filled with dozens of online backup/storage services which provide different levels of functionality, reliability, security and space to users. In order to cut through some of this clutter here are four online services that I have used and found to be reliable, functional and secure. While putting this short list together I focused on three requirements: services had …
Optimum Online phishing attempt
Here’s another phishing attempt that got into one of my e-mail accounts, this time undetected by several anti-spam mechanisms in place. It’s an easy phishing scam to detect by a trained (or even a bit more detailed oriented) eye, but considering that it didn’t get tagged as spam it could make some users fall for it and therefore share their …
Facebook’s new privacy settings
Facebook is finally catching up to some of their perpetual security concerns and is strengthening their privacy policy and therefor the settings as well. It took a while but as of this morning (when I noticed the change) privacy settings have been tightened a bit and are finally working as expected. It will take some time for majority of folks …
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