The long game – Episode 4 | Tej Patel on solving problems with empathy

Podcast: “The long game” with Milos Topic – Episode 4 with Tej Patel, Vice President for Information Technology and Chief Information Officer (CIO) at Stevens Institute of Technology shares his thoughts, ideas and experiences on solving problems with empathy and understanding while innovating in service of humanity. His servant leadership approach is a great reminder and a model for us …

The long game – Episode 3 | Sharon Pitt on building inclusive and diverse environments

Podcast: “The long game” with Milos Topic – Episode 3 with Sharon Pitt, Vice President of Information Technology and Chief Information Officer (CIO) at University of Delaware shares her thoughts, ideas and experiences on building inclusive and diverse teams, nudging organizational culture in the desired direction and much more. Sharon’s question for the audience: ► How are you doing work-life …

Why Educause matters to me

Each industry has a number of organizations that unify professionals and enable them to network, collaborate, communicate and exchange ideas and knowledge. For me, one of such organizations, is certainly Educause. Educause is an association that unifies all of us who are in higher education (higher ed) information technology (IT) and provides opportunities for collaboration with colleagues and vendors. When …

Top 3 areas to focus on at a new job

Top 3 areas to focus on at a new job may vary when it comes to specifics and details. However, the overall theme of the three areas that deserve and need you attention once you join a new organization are: Meet your coworkers – learn what their hopes, goals and ideas are. Leverage their institutional knowledge and experience in adapting …

Client experience is the starting point

Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …

Organizational mission sets all calendars

Business side of your organization sets the calendars of all others. This can happen directly or indirectly, but all functional areas need to be aware of the core mission of their business and act in support of it. In my particular case, in higher education, academic calendar sets our IT calendar and has a significant impact as to how and …

Is Blackboard the best CMS out there?

Our institution has been using Blackboard (Bb) for a while now as their Course Management System (CMS) of choice with mixed results. Depending who you ask, based on their technical knowledge and their experience using Blackboard (and other CMS solutions) you will get different responses. They range from it is good, does what I need it to do to can …