Social media is the present-day word-of-mouth and as such you need to listen. In order to grow, advance and improve your services and products you need to be aware of what people are saying about your organization. You also need to actively engage in providing exceptional customer service across these channels and meet your clients where they are and enjoy …
Surviving the last mile of your Ph.D., the dissertation
Doctoral degrees and related studies require many things, most important of them are commitment and determination. One must stay motivated and focused on the end result and find ways to make progress every single day. How do you stay motivated?
Information security is everyone’s responsibility
Security of data and information across organizations is everyone’s responsibility. While content management, security, access and backup is generally led by Information technology (IT), they shouldn’t not be the only team involved in managing and securing data across organizations. Proper security training should be an integral part of the hiring process; should be communicated during student orientations and most importantly …
Top 3 areas to focus on at a new job
Top 3 areas to focus on at a new job may vary when it comes to specifics and details. However, the overall theme of the three areas that deserve and need you attention once you join a new organization are: Meet your coworkers – learn what their hopes, goals and ideas are. Leverage their institutional knowledge and experience in adapting …
Client experience is the starting point
Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …
Is Blackboard the best CMS out there?
Our institution has been using Blackboard (Bb) for a while now as their Course Management System (CMS) of choice with mixed results. Depending who you ask, based on their technical knowledge and their experience using Blackboard (and other CMS solutions) you will get different responses. They range from it is good, does what I need it to do to can …
Damaged PowerBook G4
Every once in a while we get machines so badly damaged that people outside work (yes we do talk about unusual stuff to others) don’t believe us when we tell them what was done to these computers. Earlier this week we received a computer (Powerbook G4) which looks like it’s been dropped, kicked, stomped on and then attacked with a …
The end is near, now what
Last night I took my second to last final exam. One more on the 18th and I’m done, done with school! 🙂 Before I go any further with this post I want to say that last night’s exam of 125 questions in 90 minutes was a bit much. Everyone I spoke with afterward agreed that the class was interesting and …