People want to be heard. While you won’t agree with all ideas and proposals, it is important to be open to listen and learn.
You can’t please everyone so stop trying
Your job is not to please everyone or to respond and react to everyone’s demands. Listen, learn and most importantly lead with integrity and courage.
Random learning opportunities
Learn from everyone, expand your perspectives and listen to what those you work with have to say about your organizational leadership, culture, performance, product, services, outcomes…your present and your future. Invite folks to be truthful and share what they have observed along the way, both across the industry and your organization.
How to lead people
Here are a few general areas of focus and attention for those priviledged enough to lead people: Listen Ask questions Be honest and transparent Empower them to succeed, yet allow them to fail Repeat
I don’t know everything
Repeat after me, I don’t know everything. Now exhale, doesn’t that feel good? Being self-aware and understanding that there’s always more to learn and experience is massive for your continued grown, education and advancement. The moment you think, act or say that you know it all, your progress is done.
Listen to your customers
Listen to your customers as they are among the greatest sources of information in order to continue to improve, expand and grow. On this improvement and growth process, listen to what folks are saying and engage with them across all avenues, in particular across social media. This focus on customer service and proactive approach is what distinguishes you from others. …
Analyzing Social Media
Social media is the present-day word-of-mouth and as such you need to listen. In order to grow, advance and improve your services and products you need to be aware of what people are saying about your organization. You also need to actively engage in providing exceptional customer service across these channels and meet your clients where they are and enjoy …
People want to be heard and appreciated
People have an innate desire to be respected, heard, understood and appreciated. Once they reach out to those of us in customer service (READ: we are all in customer service) they want to feel that their concerns and problems are important to us, that we will take them seriously and be of assistance to them. Even when we are not …
Focusing on success and managing project expectations
Project management is an acquired skill, one that doesn’t come over night and is certainly not for everyone. As you are joining new project teams it is essential to do so with an open mind without any prejudices or preconceived notions. Listen to all ideas, think about them and consider them seriously. Learn from past collective experience, but leave any …
Who keeps you levelheaded and balanced?
Who is your trusted friend or a family member who is absolutely allowed to call you out on your BS and tell it like it is? Who is that person who has your best interests at heart and helps you evaluate and focus your decisions, ideas and opportunities? Whoever they may be, they are of great value and importance to …
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