Practical experience matters, a lot. If you have never done what you lead it is difficult to gain credibility and complete understanding of what it takes to successfully enable progress and new capabilities in those areas.
Find time to invest in helping those who can do nothing for you at this time. Be a resource, a mentor to those who are coming up behind you in your industry, your education or your market. Think about all of those who have helped you become a woman or a man you are today and make sure you help …
3 major benefits of diverse teams: 1. Differences in background, upbringing and values (integrity and character) 2. Exposure to different experiences, successes and failures 3. Byproduct of the first two: ideas, thoughts and solutions Diversity includes, gender, race, age…and so many other things we can all benefit from as one team.
The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
Get out of your office and experience first-hand what your clients, customers and partners experience every day. Learn and stay up to date with what your team does and look for opportunities to recognize greatness as well as consider better ways forward.
Experience is a great teacher, but it can at times lead us to jump to a conclusion which is inaccurate. Instead, do your best to remain cool, calm and collected, gather evidence and research the problem before taking any radical actions.
Learn from everyone, expand your perspectives and listen to what those you work with have to say about your organizational leadership, culture, performance, product, services, outcomes…your present and your future. Invite folks to be truthful and share what they have observed along the way, both across the industry and your organization.
Surround yourself with those who are more experienced than you are; with those who are smarter than you are; with those who have accomplished more than you have up until today. Learn, test, practice, experiment and then pass that knowledge along to those who are coming up alongside of you or after you as the whole point of leadership is …
Trust your experience, you are ready. You didn’t come this far to only come this far. Believe in yourself, move forward and take that first step into the unknown. What do you have to lose? Take a shot!
When dealing with major projects, services, contracts…save time from going back and forth and eliminate any confusion by getting straight to the point, in person. Limit unnecessary emails and calls and get to the root cause of the issue and work on solutions together.