Analyzing Social Media

Social media is the present-day word-of-mouth and as such you need to listen. In order to grow, advance and improve your services and products you need to be aware of what people are saying about your organization. You also need to actively engage in providing exceptional customer service across these channels and meet your clients where they are and enjoy …

Information security is everyone’s responsibility

Security of data and information across organizations is everyone’s responsibility. While content management, security, access and backup is generally led by Information technology (IT), they shouldn’t not be the only team involved in managing and securing data across organizations. Proper security training should be an integral part of the hiring process; should be communicated during student orientations and most importantly …

How to present ideas successfully

First concept to understand and keep in mind is that there are no functional projects or ideas. They all must contribute to the overall business success and should always be presented and implemented in that way. Additionally, you must know your audience; establish trust, familiarity and context with those you are presenting/pitching to and show them data (simple and visually …

Is Blackboard the best CMS out there?

Our institution has been using Blackboard (Bb) for a while now as their Course Management System (CMS) of choice with mixed results. Depending who you ask, based on their technical knowledge and their experience using Blackboard (and other CMS solutions) you will get different responses. They range from it is good, does what I need it to do to can …