Growth is good “problem” to have. As you grow and expand your business, you will need to hire more people and this is where so many fail. Hire those who complement your skills and abilities, but who are different from you. Hire those whose strengths are your weaknesses and are of great importance to every business such as sales, marketing, …
Bad employees: fire them or make them quit?
People matter the most and have the greatest impact on the organizational success and failure. It is (or should be) clear to all leaders that their primary focus needs to be on attracting and retaining top talent and that this should come ahead of policies, processes and technology which are also of great importance. However, at times, we will make …
Why Educause matters to me
Each industry has a number of organizations that unify professionals and enable them to network, collaborate, communicate and exchange ideas and knowledge. For me, one of such organizations, is certainly Educause. Educause is an association that unifies all of us who are in higher education (higher ed) information technology (IT) and provides opportunities for collaboration with colleagues and vendors. When …
Proactively reward your top performers, your top 10%
Top performers matter. Your top 10% of employees matter the most as they are the ones who truly move the needle and make a positive difference in your strategy and operations. This is why you must be strategic and thoughtful when it comes to managing their careers in a sense. Executive leadership must know who the best employees are at …
Scope creep will kill your projects
Managing the scope of your projects is an acquired skill, one that should not be taken lightly. If you don’t freeze the scope chances are that you will not deliver a successful project. It is as simple as that, if the requirements keep changing while the resources and timeline remain the same you are quickly approaching a point of no …
Who should you include in e-mails
E-mails are a staple of the business world and whether we like them or not, they are here to stay a while longer. When writing e-mails you should focus on being both efficient (no War and Peace novels, please) and effective (get your point across and go for the desired outcome). Focus on actionable items or knowledge sharing and exclude …
Be mindful of the present, but staff for the future
Build your teams thoughtfully. As opportunities open up to add new staff, carefully consider both your team’s and organizational needs then staff accordingly. Don’t simply replace “like for like”, but rather focus on both current needs as well as your future strategic direction you are planning to take. Each member of your team has a role to play and is …
How to staff your team during training
Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide. The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. …
Top 3 areas to focus on at a new job
Top 3 areas to focus on at a new job may vary when it comes to specifics and details. However, the overall theme of the three areas that deserve and need you attention once you join a new organization are: Meet your coworkers – learn what their hopes, goals and ideas are. Leverage their institutional knowledge and experience in adapting …
Support your team unequivocally
In order to be successful if is imperative to be customer focused, yet employee aware at the same time. However, at times, these two important groups may come at odds which is when you as a leader need to act. Ideally, you would have been involved all along to avoid any negative escalation of issues, challenges or problems, but that …
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