Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide.
The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. Nevertheless, it is crucial to plan your staffing so that a part of your team is still available to address client needs while others are being trained. Training needs to be strategic so that all employees get the benefit without declining quality of services provided to clients.