In order to be successful if is imperative to be customer focused, yet employee aware at the same time. However, at times, these two important groups may come at odds which is when you as a leader need to act. Ideally, you would have been involved all along to avoid any negative escalation of issues, challenges or problems, but that …
Office drama must end, today
The moment you notice negativity, arguments and drama in the office you must do whatever it takes to end it as soon as possible. You must learn from it as well, but negativity and fighting among team members is not acceptable and has no place on high performing teams. Diversity and differences in opinions should be welcomed, embraced and celebrated, …