Complaining is not a strategy

Complaining is not a business strategy. While we all complain at times (rightfully so if I might add), it is essential to focus on reducing complaints and focusing on positive contributions and collaborative work towards solutions. Complaints on their own provide no value and often result in further negative approach to whatever the environment might be at the moment.

How to work with unhappy clients

All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …

Don’t blame others, it’s all you

Don’t blame anyone else for your performance, as it is YOUR performance. While I have said this time and time again, I was reminded of it and humbled by it a few days ago as a number of people have been waiting on my contributions in order for certain processes to move forward. It was all me, my fault, my …

Stop drifting through life and career

Opportunities are created, they are not found on the side of the road. You must be intentional, direct and focused on your future and desired outcomes. You must be relentless and tireless in the pursuit of your goals and realization of your ideas. Whatever your personal and professional goals may be, it is up to you to own the process, …