All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …
It’s OK to say NO to your clients
Matching your skills and passions with market needs if the best way to ensure longevity, relevancy and revenue. On that quest, at times, you will come across those you should part with at the earliest opportunity. Strangely enough, sometimes those folks include some of your your current and prospective clients. Being paid for a product or service is the name …
Overwhelmed? Breathe and move one step at a time
24 hours in a day don’t seem like enough for most folks nowadays. We have families, friends, businesses, schools, hobbies, sports…to attend to and they are all competing for our time and attention. At times, this can be stress inducing and result in feeling overwhelmed, feeling like you can’t get anything done. Well, when you feel this way (ideally BEFORE …
Managing stress of your team
As a leader, your reaction to stress and challenges speaks volumes to others around you. Your team looks up to you for queues and guidance of how to handle and resolve stressful situations no matter what they may be. So keep that in mind next time your are dealing with a challenging project, process, partner, client or an under performing …
I’m stressed, help me!
Sooner or later, a time will come for most when they will feel overwhelmed, stressed and stretched too thin. It will feel like 24 hours in a day are simply not enough to accomplish it all. Well, when that time comes (or if it is already here) please note that you are not alone and that solutions exist. Focusing on …