How to work with unhappy clients

All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …

Stop wasting time, you can’t buy it back

Don’t waste time. In life, in business, in career, in all you do, wasting time is a significant deficiency for most and it should be taken more seriously as time can’t be bought back, it can’t be recouped. If you know that a particular place is no longer the right fit for you, it is critical not to continue wasting …

Don’t sweat the small stuff

99% of things don’t matter in the grand scheme of things. Keeping this in mind and in perspective it is essential to spend your time, energy, effort and resources on things that do matter. Focus on what matters and what is important, not on those who are loud and in desperate need of attention or on responsibilities which don’t really …

You will grow and you will learn, but you will never “make it”

Each of has has our own goals that we want to accomplish and those goals are frequently modified before they are actually realized. As we achieve our goals, we set news ones and that process never ends for most people. There is always something we want to accomplish, whether professionally or personally and as such one rarely even reaches the …