All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do.
- Listen to what happened and what matters to them
- Manage the situation, contain, analyse and own any mistakes made by you or your teams
- Follow up with the client in question
Speed matters in this process so make sure to get ahead of it the moment you are made aware of the situation. Be honest, sincere and communicate clearly with all involved parties.