Delusional optimism

Being optimistic, positive and confident is always a better option then the alternative. However, it is important not to ignore challenges, problems and issues you and your organization (perhaps even the entire industry) are facing today. Delaying, postponing, deferring challenging conversations and decisions will almost always come back to haunt you with even a higher price tag. Face the music, …

How to improve your presentation skills

Preparation, experience and confidence…those are some of the things that matter when preparing for your presentation and subsequently, while presenting it. In particular, focus on your slides (if you are using them), make them visual and whatever you do, DON’T READ your slides. Furthermore, engage your audience in a relaxed, casual conversation, invite people to comment and even interrupt as …

Best leaders are approachable and welcoming

If you were to take a moment and think about some of the great leaders you have worked with (hopefully you were fortunate enough to work for a few) what are some of their characteristics that were common across the board? One that comes to my mind, without a doubt, was their approach-ability and willingness to be there for staff. …

One conversation at a time, no side chatter & respect the calendar

Communication is an essential pillar in building successful teams, but at times, it needs to be managed. While in meetings it is essential for everyone to be on the same page and focused on the topic at hand. People must be both physically and mentally present and engaged into what the team is working on. This is something that I …

We are all in customer service

No matter what you do, what your title or position says, part of your responsibilities is customer service. In order to create organizational culture where everyone is on the same page and provides consistent level of quality to clients (both internal and external) each team member must understand that their interactions with customers matter. All of us must embrace this …

Opportunities and new clients don’t come announced

Be yourself at all times, as you never know when a random encounter can develop into an opportunity. These opportunities could be personal or business related, but they often workout when least expected from random meetings and very casual conversations. Treat all those around you fairly, be positive and optimistic and keep living your life centered around who and what …