How and when should you protect your team? The answer is almost always, always! Even when you collectively under-perform or fail, it is up to you to face those consequences and address any criticism publicly while resolving any challenges internally and privately. Furthermore, don’t allow anyone to badmouth your team publicly, especially if they haven’t had any common decency or professional courtesy to come to you first.
How you treat and respect your team has a direct impact on how far you will progress and advance, together, as a unit.