How should one answer the phone? Besides saying “hello” and being polite, it is essential to embody to quality you want your customers to experience in everything you do, even when answering calls. Once you have answered the phone, focus all of your attention on that client, don’t do other things and don’t put them on hold (unless you really …
Sales will make you or break you
Sales is the name of the game. We all know that the overwhelming majority of organizations are in business in order to generate revenue and be profitable. In order to do so, they must invest in their sales teams with focus on increasing market share, attracting new customers and furthering their business development. When it comes to selecting and training …
How I tracked and recovered a stolen iPhone
This past weekend my wife’s iPhone was stolen from a store in Secaucus, NJ. While in store, she placed it down to try on a pair of shoes and then moved an isle down to take a look at another item which was long enough for the phone to “disappear”. Once she realized that she was missing her phone it …
How reliable and responsive is your local IT team
Most technology services used at work, school, or home are looked at by users as commodity services, similar to water and electricity, they are simply expected to be available and work properly. When it comes to network; access to websites, chat services, e-mail (from both computers and smartphones – iPhone, Android, Windows based phones…) along with many other services are …
Pick up the phone and talk
While having things in writing is always useful it is important to remember to talk to people you work with as that further strengthens your working relationship and takes certain ambiguity and confusion out of the process.
New ISP: Verizon or Comcast?
As I hope to finally move to a new town at some point next week one of the things I need to do is select a new ISP (+ phone, + TV provider). Since I moved to the U.S. I always used Optimum Online (Cablevision) and was overall satisfied with their services, however, my options now are Verizon’s FiOS or …