How should one answer the phone? Besides saying “hello” and being polite, it is essential to embody to quality you want your customers to experience in everything you do, even when answering calls. Once you have answered the phone, focus all of your attention on that client, don’t do other things and don’t put them on hold (unless you really need to do so while you are looking for an answer to their question).
Remember, clients you interact with, in person and over the phone should be treated as the most important people to you at that time. Have them feel the attention, focus and professionalism. Have them experience the quality, standards and values you believe in and stand for.