A taste of your own medicine is just what one may need at times. I say this with respect to the experience your clients go through with your services or products. Use your services, call your IT Service Desk (aka. Help Desk) and use your products in your daily life as that will clearly show you what your customers are …
Why you should have a University Service Desk
All of your operations begin or culminate with customer service. The point of contact, and interaction between you and your clients or customers is where the magic happens and it is one of the most important aspects of every business. With this in mind, you should create a single point of contact for all IT services and in due time …
Selecting the most valuable conference to attend
It’s been a while since I went to a real professional conference (been to a number of one day seminars, presentations and demos), but not a real targeted conference. I think it’s time to change this and become more involved in the technology world outside my immediate area. Also, considering that I’m planning to introduce additional improvements within our team …