How to work with unhappy clients

All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …

Social media etiquette

Etiquette in social media is as important as it is in other aspects of life. Unfortunately, this isn’t the case for quite a few people which act as if the keyboard absolves and separates them from reality, courtesy, professionalism and kindness. Speaking to people on social media shouldn’t differ from how you speak with people in person. Having this digital …

5 ways to remain cool, calm and collected

5 things to consider as you are dealing with challenging individuals or situations. No matter what happens, staying cool, calm and collected with benefit you. Here are 5 areas to focus on when you are dealing with events which are not worthy of your time, effort or attention. Look at the big picture and the issue’s relevance Look at the …

What’s your story?

What is your story? What is the excuse you keep telling yourself for not going after all the things you want and deserve in life, in career, in business, health, family…what is it, do you know? Now, that you are being honest with yourself, let’s take this moment to reflect on what you truly desire in life and career. Do …

Don’t sweat the small stuff

99% of things don’t matter in the grand scheme of things. Keeping this in mind and in perspective it is essential to spend your time, energy, effort and resources on things that do matter. Focus on what matters and what is important, not on those who are loud and in desperate need of attention or on responsibilities which don’t really …

You are your biggest competitor

Excuses are cheap and everyone has at least a few they always go to. Some of those excuses are lack of time, resources, support, talent, money, connections, people…and the list goes on and on. However, those of us who are honest with ourselves and that is something all of us should be, we quickly realize that our biggest competition is …

Stop complaining

STOP COMPLAINING! Stop it now as it serves no purpose to you or those you complain to. Negativity is a horrible trait and it will only detract from your goals and plans and will bring no value to anyone. Challenges are part of life, accept them, embrace them and move forward towards solutions and success. Make progress each day, stay …

Leaders focus on what’s important, not what’s urgent

Each of us are faced with multitude of inputs and decisions to make each day. Keeping this in mind, it is important to spend your time, resources, attention and energy wisely. As a leader, your decisions impact not only your own life, but lives of others and as such you should focus on what is important and valuable to all, …