How to work with unhappy clients

All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …

People who don’t belong in meetings

Ahhh meetings…the place where so much time is wasted, never to be recovered again. While, in my experience, half of them are entirely useless, at times it is essential to bring the right people together to make decisions, take actions and move forward. When it comes to inviting people to join a meeting here are a few types you shouldn’t …

Get feedback from your clients

Continuous, honest feedback on your performance is an integral part for future growth, improvements and advancement. You and your teams must know how well they are doing and they should hear the truth from their clients and partners, not simply rely on internal and somewhat subjective opinions. Ask people how you (and your teams) can improve. Ask your boss, ask …

How to get promoted?

Promotion: how to get one? This is a great question, one that each of us have asked ourselves and our colleagues at least once in our careers. First, you can always move to another organization that is better suited to your goals, ambitions, skills and capabilities. However, changing organizations is a challenging concept for so many people due to their …

How to find a new job

How to find a new job? A question, we have all asked ourselves at some point and more importantly, we had to answer it. When it’s time to move on from your current position or place of employment it is essential to be strategic about your next move. First, research the position and who it reports to. Your direct supervisor …

Social media etiquette

Etiquette in social media is as important as it is in other aspects of life. Unfortunately, this isn’t the case for quite a few people which act as if the keyboard absolves and separates them from reality, courtesy, professionalism and kindness. Speaking to people on social media shouldn’t differ from how you speak with people in person. Having this digital …