Growing up, how many times have you heard the following words from your parents: Adjust your attitude. Well, as you now know, they were even more right then you thought at the time. Your attitude matters, your determination and motivation to succeed is of crucial importance as you move through various opportunities and challenges in life. This same attitude will …
It’s OK to say NO to your clients
Matching your skills and passions with market needs if the best way to ensure longevity, relevancy and revenue. On that quest, at times, you will come across those you should part with at the earliest opportunity. Strangely enough, sometimes those folks include some of your your current and prospective clients. Being paid for a product or service is the name …
Be a leader, not a decision maker
Leadership is earned, not given and as such you need to justify your privilege to lead others. Your title alone is not enough to make you a leader. Your position as a CEO, CIO, CFO, CMO, President, Vice President…gives you an opportunity to make decisions, not necessarily lead people forward. To lead others you must win their hearts and minds, …
Resources follow vision
Complaining about the lack of resources is utterly useless and here’s why. I am yet to meet an organization that has too many amazing people, too much money or too many great ideas, knowledge, technology…and so on. That doesn’t exist, accept it, internalize it and move forward. Instead of complaining, act on delivering value to the entire organization and making …
A taste of your own medicine
A taste of your own medicine is just what one may need at times. I say this with respect to the experience your clients go through with your services or products. Use your services, call your IT Service Desk (aka. Help Desk) and use your products in your daily life as that will clearly show you what your customers are …
Overwhelmed? Breathe and move one step at a time
24 hours in a day don’t seem like enough for most folks nowadays. We have families, friends, businesses, schools, hobbies, sports…to attend to and they are all competing for our time and attention. At times, this can be stress inducing and result in feeling overwhelmed, feeling like you can’t get anything done. Well, when you feel this way (ideally BEFORE …
Customer service: How to answer a phone
How should one answer the phone? Besides saying “hello” and being polite, it is essential to embody to quality you want your customers to experience in everything you do, even when answering calls. Once you have answered the phone, focus all of your attention on that client, don’t do other things and don’t put them on hold (unless you really …
Talk is cheap
Actions speak louder than words. We have all heard this saying and it holds true in nearly all areas of our lives. Having that in mind, it is interesting to see that way too many people don’t go past words, speeches and talks. Too many people don’t deliver what they claim they will and that is the greatest differentiation between …
Culture of innovation, creativity and progress
Building your culture is a hard work that needs to be thought out strategically, planned carefully and implemented one step at a time. The process of bringing everyone to a new standard of performance, new standard of thinking takes time and it is not something one can achieve over night. With that in mind, it is essential to remain committed …
Why you must read meeting agendas
You must read agendas for all meetings you plan on attending. This is simple, straight forward, yet some folks still show up to meetings unprepared and at times even completely unaware of the intended direction and purpose of the meeting. This is clearly a bad situation to be in and as such you should do all you can to avoid …