You have handed in your resignation, your two weeks notice. Now what? First, resist the urge to slack off and tell those few you didn’t see eye to eye with what you really think of them – it’s not wort it. Second, tie up any lose ends, share information and knowledge and work proactively on passing your current responsibilities as …
Your first client is your boss
Your first and some would argue most important client is your boss. Now, before you go on about how you are really working for the entire organization and want to help everyone (which is absolutely the right way of thinking and acting) take a minute and think about the opening statement a while longer. Your future success is (in part …
Why are we doing it this way?
?That question mark can mean many different things, so use it carefully. As you come across areas that may need some attention and care, start with a simple question, why are we doing it this way? Do your best not to attack or offend people, but rather focus on the solutions and better ways of achieving desired outcomes. Your new …
Ideas are cheap, execution is priceless
While ideas are important and valuable, often they are no more valuable than that piece of paper you wrote them on. We all have ideas, some are great, others not as much, but what differentiates success from failure, what determines the overall outcome is what we do with our ideas; how do we execute them.
Don’t delay the change
When the time is here to make progress, don’t delay the change. If something needs improvement, do it now and don’t delay the unavoidable. Do your due diligence, conduct detailed yet all encompassing research, communicate with your team members and once you have reached a conclusion, act on it.
Say yes to opportunity
Opportunities are frequently unexpected and very commonly show up unannounced. How we react to them is what makes the ultimate difference in how valuable they become to us. I have already emphasized the importance of embracing opportunities and have shared a few examples last year which support the fact that opportunities and new clients don’t come announced which was, once …
Be the change you want to see
Be the change you want to see in your workplace. Or, more globally, as Mahatma Gandhi said: “Be the change you want to see in the world.” Don’t wait for permission to be positive, to think differently and be creative. Don’t wait for appointment or a decree to be innovative and to approach problems with focus on solutions and opportunities. …
Information is meant to be shared
Information is meant to be shared as its primary purpose is to inform others of what is or will be taking place. As soon as you have access to information that other people would find useful please pass it along so that they can find value in it. Don’t hide, hoard or shelter information, it is not yours to keep …
Why avoiding conflict can hurt you and others
Avoiding conflicts is generally a solid advice to follow. However, at times, disagreements (perhaps a better term) are unavoidable. By this I refer to those moments when someone needs to speak up in support of others and with collaboration and progress in mind. However, even during these disagreements one needs to remain professional, respectful and polite, but the points of …
We are all in customer service
No matter what you do, what your title or position says, part of your responsibilities is customer service. In order to create organizational culture where everyone is on the same page and provides consistent level of quality to clients (both internal and external) each team member must understand that their interactions with customers matter. All of us must embrace this …