Hire your boss! While that statement without context is contradictory it does deserve your attention as you advance in your career. While vision, responsibilities, advancement opportunities, position, strategic plans, staffing, benefits and salary are all important, the single most important factor impacting and influencing your future success (besides your own work ethic, commitment and quality) is your boss. Having said …
How to staff your team during training
Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide. The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. …
Best ideas must win
Best ideas must win. They must win irrespective of who brought them up and how long that person has been with your organization. Whether they are a CEO, a President, or another executive or a temporary employee who started last week, quality ideas must always be enabled to rise to the top. Diversity of opinions, experiences, backgrounds and education is …
Hire people for their personality, character and abilities, not prestige
As you are expanding your team or replacing an employee who has recently left the company make sure to focus on the personality and abilities of that new individual, not the prestige they may bring. While the education and previous employment are absolutely important, don’t become enamored with “glamorous” companies or universities such as MIT, Harvard, Yale, Oxford, Stanford, Cambridge…as …
Elevate yourself above the crowd
You are not average, you are not mundane, and don’t belong right in the middle of the scale. So stop acting and performing that way and elevate yourself about the crowd, above the average. Being right in the middle is the worst place to be as you are not memorable, you don’t stand out, you don’t contribute at the highest …
Take your talents where they belong
If you are unhappy, unfulfilled or lack challenges where you currently are, please leave. Life is way too short for you to waste it away where you don’t belong. Think about your talents and capabilities and then take them where they would have the greatest positive impact on lives of others. Providing value to others will result in revenue generation …
Ask your team for honest feedback
Are you failing your staff, your coworkers, your team? How do you know? Did you ask them? While most of us will annually reach out to our customers, clients and partners to get their feedback on our performance we often neglect those we work with closely. How often have you asked your coworkers, your staff, your immediate team members about …
You get what you pay for
When making enterprise decisions look beyond the initial cost and consider total cost of ownership (TCO), usability and user experience. While current cost is an important line item it shouldn’t be the main (or only) factor to consider when deciding which systems or services to implement or who to hire and promote. Look at the overall value that particular enterprise …
Follow your dreams
Work is only a part of your lives, but yet it takes so much of them for so long that we owe it to ourselves to be honest how we feel while there and adjust accordingly. If you are unhappy and not near retirement please perform an assessment of your needs and qualities and focus on that nexus of what …
Customer service counts
Customer service counts in all industries more than ever. Bad experiences get shared across networks fairly quickly and poor customer service can significantly decrease your market share and profitability even if your product is superior to those of your competitors. Focus your attention on your clients, hire and train all staff with a customer-centric approach in mind as it will …