While you may have the best intentions in mind and are able to demonstrate your highest levels of quality, at times, some people may still not be completely satisfied. I say this not to suggest that you should give up on improving your services and products or that you should give up on trying to reach those individuals and address …
Enable people to contribute
As you work with people from different departments, divisions, even different companies you may come to realize that their work may be based on varying levels of quality and expectations. Before getting upset or immediately escalating to their supervisors please try to understand the full picture as to what they may be dealing with. They could be severely understaffed, overworked …
Work ethic and pride in quality
Work ethic and pride in ones work seems to have be diminishing across various industries and market segments in recent years. Reasons for this nonchalant behavior and lack of work ethic, commitment and quality can and often do vary. However, whatever they may be, it is up to leaders to perform full assessments (audits if you will) and determine these …
People matter the most
People matter the most and as such they should be the primary focus of every leader at every level in every organization. Attracting quality personnel to your team(s) is essential in order to be efficient, effective and competitive. Focus your search and positioning on quality over quantity, every single time. While it is very important to have adequate resources (funding, …
What will be your legacy?
What will be your legacy? Have you asked yourself that question lately or ever? Does it even matter to you? This topic was brought up by a colleague of mine this morning and it stuck with me long after the conversation was over. What do we all do each and every single day; is it something worthy of our skills, …
Women leaders
Gender is not a prerequisite for leadership. Leaders should be evaluated based on their character, ethics, quality, attitude, words and actions, not based on their gender. I have had the pleasure of working for women and I have nothing but great things to say about those experiences. Women can lead as well as men (even better in some instances) so …
Confidence and humbleness
Everything you do professionally and personally should be done with confidence and belief in your skills, knowledge and experience (unless you are wrong of course). You are in your current position because you are good at what you do and you want to be even better. One of the prerequisites to success is believing in yourself by displaying confidence (which …
Overworked employees
Overworked employees are unhappy, they make mistakes and they are not contributing at their optimal levels of performance. They are constantly under pressure which has negative impact on their health and lives outside work as well (you do remember that work is only a PART of people’s lives, right?). While I understand that in certain professions and industries one can …
Hire better than you
Whenever possible, hire people who are better than you. Hire those who are the best you have ever seen within the domain of services or products that your team is responsible for. You want quality over quantity and you’ll want it every single time. Additionally, you don’t want the rest of your team to be doing someone else’s job in …
Trust, but verify (quietly)
As you introduce new staff to your team it is essential to verify their skills, quality and performance and ensure that they are a valuable addition to your team. However, when you do this, make sure you do it quietly as you don’t want any “bruised” egos or notions of distrust among employees. This can be done in a variety …