We all want to work with the best people available and we want to be part of high performing teams. In this noble quest, we think of ways to retain top talent and have them stay longer, be happier and feel valued. Unfortunately, at times, this doesn’t work. When that time comes, where you know that there’s nothing you can …
Don’t steal ideas of others, give them credit
Ideas matter, but the execution of those ideas matters even more. Furthermore, wherever an idea might come from, make sure it retains its rightful ownership and attribution. As a leader, it is your duty to properly recognize the contributor and give credit where credit is due. Under no circumstances should you ever claim someone else’s idea as your own. Stealing …
Making important decisions
Decisions, decisions, decisions. We are faced with dozens of them each day and as such they require our attention and consideration. While majority of decisions are not of great significance to future outcomes (both personally and professionally), others can be quite influential. Decisions or choices that you need to make in collaboration with others which are also of great importance …
CIOs are joining Boards of Directors
Technology is a the core of nearly everything we do in modern business and as such it needs to be considered as one of the greatest opportunity and difference makers around. With this in mind, it is natural to see more and more technology executives, most frequently Chief Information Officers (CIOs) joining both boards and top management teams. These teams …
Document what you do and communicate often
Documentation is crucial in knowledge sharing, knowledge transfer, management and the operations as a whole. Additionally, any and all procedural or project changes must be documented and shared with everyone who is or may be impacted by this change. Document, verify and communicate frequently what you do, why you are doing it and how it impacts the mission and vision …
Overwhelmed? Breathe and move one step at a time
24 hours in a day don’t seem like enough for most folks nowadays. We have families, friends, businesses, schools, hobbies, sports…to attend to and they are all competing for our time and attention. At times, this can be stress inducing and result in feeling overwhelmed, feeling like you can’t get anything done. Well, when you feel this way (ideally BEFORE …
Tell me about your worst boss ever
Never speak ill of someone you work for. No matter what may have happened, publicly, you always need to have your boss’ back. Privately, you will hopefully have an opportunity to speak honestly and share your thoughts, ideas and comments. Conversely, don’t allow anyone to badmouth you or your team especially if they haven’t approached you first or have nothing …
Manage egos, collaborate, communicate and include others
Manage egos and put the needs of everyone ahead of any individual needs. Collaborate, communicate and leverage skills and experience from other teams, groups and departments for the betterment of the entire organization. If other teams as asking to get involved, don’t take that as encroachment, but rather look at it as an extended, helping hand intended to contribute in …
Customer service 101: Listen and engage your clients on social media
In today’s world, customer service is of great importance in everything we do, and as such, it should be approached and handled carefully. Client support and services in person and online matter and should be tailored to the needs of your clients. When starting the initial engagement we may use templates, but they should not be our guide in every …
Leaders own problems and provide solutions, not excuses
Leadership is about solutions, collaboration, motivation and empowerment. In order to be successful as a leader you must be honest, transparent and accountable. You must take ownership of issues that lay within your area of responsibility and leadership and move towards their ultimate resolutions. When they came into existence is less important than what will you do to solve them.