Ask yourself: what do you want to do when you “grow up”? That is, if you ever need to “grow up” which can certainly be debated either way. 😉 What is it that you want to accomplish, what do you want to become and do? Who are you today and who do you want to be tomorrow? As far as …
Customer Service: UPS vs Amazon
Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …
7 signs your boss is not a leader
7 signs your boss is not a leader is a collection of overarching items that stood out to me over the years. This is not an all inclusive list by any means, but should you come across these seven (or most of them at least), take that as a sure sign that you are not working for a leader. Furthermore, …
Leaders care
True leaders care. They care about their employees; they care about their coworkers; they care about the vision and mission of the overall business. They care for everyone they work with and genuinely want to see them succeed. Exceptional leaders are able to motivate others and get the best out of them, they are able to inspire people to contribute …
People don’t leave companies, people leave their managers
People don’t leave companies they leave leaders! We have all heard and experienced this notion in one form or another. You either know someone who has or you have left a company due to poor leadership, I know I have. Furthermore, if your firm is experiencing high turnover (and it is not an intentional “house cleaning”) it is undoubtedly in …
How do you make people feel?
How do you make people feel? Really ask yourself this question as that is part of your legacy, part of a lasting impression and memory that will remain after you have left your current role or place of employment. Your contributions, skills, knowledge and experience all matter yet they will fade with time and the only lasting impression in minds …
What is keeping your CEO up at night?
If you want to succeed, grow and advance as most of us do, the conceptual approach is very straight forward and simple. Solve the problems that are keeping your CEO up at night. That’s all! Yes, I know I made that sound very simple and that the execution is generally much more complicated requiring months even years of hard work. …
If you do the work, they will never succeed
Help people, empower them, provide resources and tools they need to be successful, but DO NOT do their work for them. Completing the work of others doesn’t help anyone. It doesn’t help them, it doesn’t help you nor does it help your organization. People must be empowered and positioned to succeed, yet they must be accountable for their performance and …
Expand your circle of trust
Meeting people, getting to know them and learning what matters to them will be of great value to you in the long run. Build relationships, expand your network and invest in growing your circle of friends, colleagues and acquaintances. While we all know that networking has a potential to produce great value, this became even more evident to me during …
Visualize your goals
Vvisualize your goals and setup your work environment so that they are always visible and noticeable. By doing this, you will constantly be reminded of what matters to you and what you want to accomplish this year (month, week…). When I say goals, I mean BIG goals, HUGE goals, goals that “scare” you in a sense. Select 5-8 of the …