Eliminate bottlenecks, beginning with yourself

Eliminate bottlenecks, beginning with yourself and empower people to get things done. While some items (major accounts and contracts, legal, IP,…) might require your involvement and approval, most daily responsibilities should not depend on your availability. It is essential to empower your teams and provide them with the authority they need to get their daily and weekly responsibilities accomplished. Trust …

This is a team: in or out?

Business is a team sport. All top performing organizations have arrived there through a lot of work by a lot of people, never a single individual alone. Furthermore, on many teams, certain star players with particular functional (technical) skills have been know to take advantage of the environment they are in. This behavior should not be tolerated and allowed as …

Your top sales person should be your CEO

Sales are essential in all industries and businesses. Whether you provide products or services, you need to be able to sell and be profitable in order to at least sustain your current position and ideally grow over time. On this journey, it is essential to know that everyone has some of the sales responsibilities while the majority (when it comes …

How to work with unhappy clients

All people can and at times will become unhappy. Unfortunately, this unhappiness can frequently manifest itself across work and be left for you to deal with. Here’s what to do. Listen to what happened and what matters to them Manage the situation, contain, analyse and own any mistakes made by you or your teams Follow up with the client in …

People who don’t belong in meetings

Ahhh meetings…the place where so much time is wasted, never to be recovered again. While, in my experience, half of them are entirely useless, at times it is essential to bring the right people together to make decisions, take actions and move forward. When it comes to inviting people to join a meeting here are a few types you shouldn’t …