Manage egos, collaborate, communicate and include others

Manage egos and put the needs of everyone ahead of any individual needs. Collaborate, communicate and leverage skills and experience from other teams, groups and departments for the betterment of the entire organization. If other teams as asking to get involved, don’t take that as encroachment, but rather look at it as an extended, helping hand intended to contribute in …

Information security is everyone’s responsibility

Security of data and information across organizations is everyone’s responsibility. While content management, security, access and backup is generally led by Information technology (IT), they shouldn’t not be the only team involved in managing and securing data across organizations. Proper security training should be an integral part of the hiring process; should be communicated during student orientations and most importantly …

Client experience is the starting point

Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …

Organizational mission sets all calendars

Business side of your organization sets the calendars of all others. This can happen directly or indirectly, but all functional areas need to be aware of the core mission of their business and act in support of it. In my particular case, in higher education, academic calendar sets our IT calendar and has a significant impact as to how and …

How reliable and responsive is your local IT team

Most technology services used at work, school, or home are looked at by users as commodity services, similar to water and electricity, they are simply expected to be available and work properly. When it comes to network; access to websites, chat services, e-mail (from both computers and smartphones – iPhone, Android, Windows based phones…) along with many other services are …

Business & technology are partners, not competitors

Finding that perfect balance between business and technology can be a challenging process. Aligning them together where they are useful to one another, productive and most of all on the same page has proven to be the key to success for many organizations. It’s simple, in order to maximize return on technology investments, organizations must align IT decisions with strategic …