Presidents won’t solve your problems

As we all strive for progress and greater accomplishments, it is important to understand that each of us are creators of our own destiny. Presidents or anyone else for that matter are not the ones who will solve your problems. Spending more time with family and friends; attaining a better job; earning more money; buying a vacation home, cars, boats, …

Passionate people are indicators of your progress

Passion makes the world go round. Without passion, we won’t be as committed, as focused, or as determined to see our projects and responsibilities all the way through. We won’t care to put in 100% of our efforts and skills, but will rather only contribute as much as it is necessary to get a passing grade. As leaders, we must …

Do you know what motivates your employees?

Know your people, their hopes and dreams and do what you can to enable them to be successful. We are all motivated by different things and reasons that drive us to contribute and perform at exceptional levels. For some it is money, career advancement and growth; for others, work-life balance and more time with their families; for some people it …

Stop complaining

STOP COMPLAINING! Stop it now as it serves no purpose to you or those you complain to. Negativity is a horrible trait and it will only detract from your goals and plans and will bring no value to anyone. Challenges are part of life, accept them, embrace them and move forward towards solutions and success. Make progress each day, stay …

Customer Service: UPS vs Amazon

Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …

Stop drifting through life and career

Opportunities are created, they are not found on the side of the road. You must be intentional, direct and focused on your future and desired outcomes. You must be relentless and tireless in the pursuit of your goals and realization of your ideas. Whatever your personal and professional goals may be, it is up to you to own the process, …