Customer service counts in all industries more than ever. Bad experiences get shared across networks fairly quickly and poor customer service can significantly decrease your market share and profitability even if your product is superior to those of your competitors. Focus your attention on your clients, hire and train all staff with a customer-centric approach in mind as it will …
How to change bad habits
How to change bad habits? Well, we all have them and to begin the change we must first accept that they exist. Once we are aware of specific bad habits, we need to begin the process to change them and replace them with better habits (not with another bad habit which happens frequently). This process in it’s simplest form looks …
Culture of evidence and collaboration
As you and your team go about your daily responsibilities it is important to create the culture of evidence and collaboration. Each team needs to be able to document their performance, progress, accomplishments and contributions. The value of such resource will continue to grow with time as it begins to serve as a knowledge management databases of source. This resource …
How to be a great leader
To be a great leader you must make your intentions, actions and decisions about others, not yourself. You also need to provide needed resources and create a safe and relaxed environment. Additionally, you also need management skills to build on as all members of your team must be aware of the policies, rules, guidelines and responsibilities. Finally, share responsibility, empower …
How to present ideas successfully
First concept to understand and keep in mind is that there are no functional projects or ideas. They all must contribute to the overall business success and should always be presented and implemented in that way. Additionally, you must know your audience; establish trust, familiarity and context with those you are presenting/pitching to and show them data (simple and visually …
In-person conversations
The lost art of in person conversations is now more valuable than ever. It is especially important and effective when you are trying to understand causes of issues and challenges and when you need to communicate vision, values and motivate people. Take the necessary time and make the effort to meet with people to learn what makes them tick; what …
Capture ideas and make them a reality
Write your ideas down, think about them, follow through and make them a reality. Productive, valuable ideas come at random times and it is important to catch them before they escape your mind and your grasp. Even more importantly, put some time aside to think them through, do your feasibility research and follow through. Turning ideas into reality is what …
Motivating employees
For teams to be effective and efficient people must be motivated to contribute and do their best. Motivating can take various forms and shapes, but it always comes down to the following fundamental concepts: Comfort – people need to feel comfortable at work Variety – people want variety in their work and responsibilities Contribution & significance – their work must …
Be grateful and say thank you
Be grateful for what you have as your life (both personal and professional) could be a lot worse. Also, make sure you sincerely recognize and appreciate others who help you and contribute to the overall organizational performance and success. Everyone is of equal importance and everyone contributes in their way to the overall state you are in today. Respect others, …
Delegating work and responsibilities
You have heard people speak of the importance of delegating work and responsibilities, but you still question its merit and value. You don’t know whether it is the right thing for you to do as you want to be in control and trust yourself the most (maybe even, only yourself?). Let me begin by stating that trusting yourself is extremely …