One bad apple can spoil the rest so please remove them from the basket. As a leader you must establish, promote and support an inviting, comfortable and respectful working environment and as such you can’t allow any single individual to jeopardize your workplace. No matter how good and valuable they may be from a functional perspective if they can’t cooperate …
Be the change you want to see
Be the change you want to see in your workplace. Or, more globally, as Mahatma Gandhi said: “Be the change you want to see in the world.” Don’t wait for permission to be positive, to think differently and be creative. Don’t wait for appointment or a decree to be innovative and to approach problems with focus on solutions and opportunities. …
Support people’s dreams
Leaders support and empower others, they don’t bring them down. This also applies when people are leaving your team and moving onto new opportunities and at times even completely different careers. Good people and good employees should always be supported, even when their immediate departure will impose certain limitations and challenges to your operations. Help them during the transition phase …
Why avoiding conflict can hurt you and others
Avoiding conflicts is generally a solid advice to follow. However, at times, disagreements (perhaps a better term) are unavoidable. By this I refer to those moments when someone needs to speak up in support of others and with collaboration and progress in mind. However, even during these disagreements one needs to remain professional, respectful and polite, but the points of …
Top 3 areas to focus on at a new job
Top 3 areas to focus on at a new job may vary when it comes to specifics and details. However, the overall theme of the three areas that deserve and need you attention once you join a new organization are: Meet your coworkers – learn what their hopes, goals and ideas are. Leverage their institutional knowledge and experience in adapting …
Client experience is the starting point
Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …
Make progress and don’t compare yourself to others
Make progress, don’t chase perfection and most importantly don’t compare yourself to others. Move towards your goals each day and don’t get discouraged by seeing someone who is at this time further along the path than you may be. Most of them have started from zero, and with time, effort, hustle and commitment have advanced to their present state. You …
We are all in customer service
No matter what you do, what your title or position says, part of your responsibilities is customer service. In order to create organizational culture where everyone is on the same page and provides consistent level of quality to clients (both internal and external) each team member must understand that their interactions with customers matter. All of us must embrace this …
Age is just a number, don’t let it limit your growth
Your experience, skills and education matter more than how old you are. The quality you bring to a team depends on your past performance and your track record, not when you were born so please stop using it as a self-limiting factor in advancing and moving forward. You are never too young or too old to make a career move. …
Leaders empower people, they don’t micromanage
Micromanagement demonstrates lack of trust in the abilities of your staff and that is never the right thing to do. Enable and empower people to make decisions, take actions and move forward without the need to constantly come to you for every single detail. Obviously, levels of empowerment and decision making abilities will vary based on experience and your familiarity …