Team must always be valued ahead of narrowly focused individual needs. Whenever possible, help people accomplish their goals even if they are not directly related to your responsibilities. Collaborate, communicate and be a team player. No one likes self-centered individuals who hide information or knowledge and don’t work well with others.
People want to be heard and appreciated
People have an innate desire to be respected, heard, understood and appreciated. Once they reach out to those of us in customer service (READ: we are all in customer service) they want to feel that their concerns and problems are important to us, that we will take them seriously and be of assistance to them. Even when we are not …
How to staff your team during training
Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide. The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. …
We are all in customer service
No matter what you do, what your title or position says, part of your responsibilities is customer service. In order to create organizational culture where everyone is on the same page and provides consistent level of quality to clients (both internal and external) each team member must understand that their interactions with customers matter. All of us must embrace this …
5 interview questions to ask employer
You are nearing the end of an interview where you have been asked a number of questions and now it is your turn to ask a few of your own. While there is no requirement to ask questions, it is always a good idea to do so as it shows interest, preparation and desire to join the team. Having said …
I’m stressed, help me!
Sooner or later, a time will come for most when they will feel overwhelmed, stressed and stretched too thin. It will feel like 24 hours in a day are simply not enough to accomplish it all. Well, when that time comes (or if it is already here) please note that you are not alone and that solutions exist. Focusing on …
Why value is greater than recognition
In all you do, focus on providing value to others over getting small wins in a form of a personal recognition. While it is nice to be recognized for your accomplishments that cannot be your focus as it has a potential of developing into something very negative which is an impression of a self-centered individual. Continue providing value to your …
Don’t blame others, help them
A mistake was made, what should one do next? The easiest thing for some people is to point fingers at others and take no responsibility for their own actions. While this selfish behavior might help them in that particular instance, long term, it will hurt them, their reputation, integrity and future relationships within the organization. Be a man or a …
Can’t win them all
While you may have the best intentions in mind and are able to demonstrate your highest levels of quality, at times, some people may still not be completely satisfied. I say this not to suggest that you should give up on improving your services and products or that you should give up on trying to reach those individuals and address …
Introduce yourself and meet people
As you join a new team it is crucial to introduce yourself and meet people in this new organization (both within and outside your immediate team and responsibilities). While it is important to familiarize yourself with policies, guidelines and operational structure it is equally important to put names and faces together and by doing so build familiarity and trust.