Do you know what you want? This is a simple, yet very serious and influential question everyone should ask themselves on a regular basis. Are you currently working and living how and where you want to be and if not, why not? What is it that you haven’t been doing in order to reach what you have defined as success? …
Do you know what motivates your employees?
Know your people, their hopes and dreams and do what you can to enable them to be successful. We are all motivated by different things and reasons that drive us to contribute and perform at exceptional levels. For some it is money, career advancement and growth; for others, work-life balance and more time with their families; for some people it …
Leaders tell the truth
In all that you do, it is essential to remain truthful and honest with your staff. Your decisions won’t always be liked by all, but they should be understood and accepted by all and that is one of many responsibilities you need to address as a leader. You must consider alternatives, but once you’ve made a decision you need to …
Have no regrets
Ask yourself: what do you want to do when you “grow up”? That is, if you ever need to “grow up” which can certainly be debated either way. 😉 What is it that you want to accomplish, what do you want to become and do? Who are you today and who do you want to be tomorrow? As far as …
Don’t let others decide your future
Decide what you want to do and go after it. Don’t allow someone else’s opinion to shape your future,, your career, your advancement and progress…your life. Listen to the opinions of your friends and family, but make the decision for yourself and go after your goals and ambitions. Be brave as luck favors those who are brave and intentional about …
Customer Service: UPS vs Amazon
Customer service is essential and nonnegotiable for any business that wants to be competitive, successful and valuable. Furthermore, today more than ever, longevity and long-term client retention directly depends on the overall customer experience your business provides to their clients. Here’s is my most recent example with two major companies, UPS and Amazon. One has failed miserably while the other …
7 signs your boss is not a leader
7 signs your boss is not a leader is a collection of overarching items that stood out to me over the years. This is not an all inclusive list by any means, but should you come across these seven (or most of them at least), take that as a sure sign that you are not working for a leader. Furthermore, …
Stop drifting through life and career
Opportunities are created, they are not found on the side of the road. You must be intentional, direct and focused on your future and desired outcomes. You must be relentless and tireless in the pursuit of your goals and realization of your ideas. Whatever your personal and professional goals may be, it is up to you to own the process, …
People don’t leave companies, people leave their managers
People don’t leave companies they leave leaders! We have all heard and experienced this notion in one form or another. You either know someone who has or you have left a company due to poor leadership, I know I have. Furthermore, if your firm is experiencing high turnover (and it is not an intentional “house cleaning”) it is undoubtedly in …
How do you make people feel?
How do you make people feel? Really ask yourself this question as that is part of your legacy, part of a lasting impression and memory that will remain after you have left your current role or place of employment. Your contributions, skills, knowledge and experience all matter yet they will fade with time and the only lasting impression in minds …