Information security is everyone’s responsibility

Security of data and information across organizations is everyone’s responsibility. While content management, security, access and backup is generally led by Information technology (IT), they shouldn’t not be the only team involved in managing and securing data across organizations. Proper security training should be an integral part of the hiring process; should be communicated during student orientations and most importantly …

Support people’s dreams

Leaders support and empower others, they don’t bring them down. This also applies when people are leaving your team and moving onto new opportunities and at times even completely different careers. Good people and good employees should always be supported, even when their immediate departure will impose certain limitations and challenges to your operations. Help them during the transition phase …

Hire your boss!

Hire your boss! While that statement without context is contradictory it does deserve your attention as you advance in your career. While vision, responsibilities, advancement opportunities, position, strategic plans, staffing, benefits and salary are all important, the single most important factor impacting and influencing your future success (besides your own work ethic, commitment and quality) is your boss. Having said …

How to staff your team during training

Providing training to your team is essential in order to continue improving the quality of services you offer as well as to enhance career development opportunities. However, when training takes place, it is important not to neglect services you currently provide. The actual staffing process depends on the size of your team, services you provide and training opportunities and schedule. …

Why avoiding conflict can hurt you and others

Avoiding conflicts is generally a solid advice to follow. However, at times, disagreements (perhaps a better term) are unavoidable. By this I refer to those moments when someone needs to speak up in support of others and with collaboration and progress in mind. However, even during these disagreements one needs to remain professional, respectful and polite, but the points of …

Top 3 areas to focus on at a new job

Top 3 areas to focus on at a new job may vary when it comes to specifics and details. However, the overall theme of the three areas that deserve and need you attention once you join a new organization are: Meet your coworkers – learn what their hopes, goals and ideas are. Leverage their institutional knowledge and experience in adapting …

Client experience is the starting point

Client experience is the starting point of all service offerings. When designing services to support your organization it is essential to start with the experience of your users (both internal and external) in mind. Once you are aware how your services impact the lives or responsibilities of others that’s when you reverse engineer the process to make sure proper people …