Don’t change or compromise your beliefs for someone else’s gain. When I say this, I obviously reference your positive morals, your high standards and your quality performance. Should you have any negative or detrimental habits or beliefs, by all means, feel free to change those. 😉 Your ethical standards are your compass in life and as such they will keep …
Proactively reward your top performers, your top 10%
Top performers matter. Your top 10% of employees matter the most as they are the ones who truly move the needle and make a positive difference in your strategy and operations. This is why you must be strategic and thoughtful when it comes to managing their careers in a sense. Executive leadership must know who the best employees are at …
Why you should have a University Service Desk
All of your operations begin or culminate with customer service. The point of contact, and interaction between you and your clients or customers is where the magic happens and it is one of the most important aspects of every business. With this in mind, you should create a single point of contact for all IT services and in due time …
Tell me about your worst boss ever
Never speak ill of someone you work for. No matter what may have happened, publicly, you always need to have your boss’ back. Privately, you will hopefully have an opportunity to speak honestly and share your thoughts, ideas and comments. Conversely, don’t allow anyone to badmouth you or your team especially if they haven’t approached you first or have nothing …
Sales will make you or break you
Sales is the name of the game. We all know that the overwhelming majority of organizations are in business in order to generate revenue and be profitable. In order to do so, they must invest in their sales teams with focus on increasing market share, attracting new customers and furthering their business development. When it comes to selecting and training …
To lead you must follow
To lead you must have followers, to have followers you must follow. Confused? Let’s explain it a bit better. Before you can become a leader you must know how to lead, you must know what works and what doesn’t. One of the best ways to learn this is by following others and experiencing how it is done well (or perhaps …
Our leaders lack self awareness
Self-awareness is essential for everyone, and it is even more important for those in leadership positions with strategic responsibilities. Leaders must know what their strengths are and even more importantly they must know what are the areas where they are not as comfortable at this time. Continue educating yourself, continue expanding and building your experience portfolio, but be aware of …
Don’t be average
Average. Even the word itself sounds mediocre and boring. Average, is not what you want to be. Recently, I have watched a video by Grant Cardone, a man who has succeeded against the odds and is a force of nature in the business world (sales in particular), which has reminded me of this overwhelming epidemic of being good enough to …
Your first client is your boss
Your first and some would argue most important client is your boss. Now, before you go on about how you are really working for the entire organization and want to help everyone (which is absolutely the right way of thinking and acting) take a minute and think about the opening statement a while longer. Your future success is (in part …
Don’t mistake kindness for weakness
Be kind and respectful to others, but don’t ever allow anyone to mistake that empathy for a weakness. People should be treated with respect, professionalism and common courtesy, but none of those gestures should be mistaken as a “free pass” by select individuals to perform outside standards, policies and processes that apply to all others.