Truly successful teams are both customer centric and employee aware. In order to be able to provide useful products and services one must design, create and build those with their customers in mind. However, equally important is the need to be aware of the needs of your staff in order for them to be successful. Leadership must provide resources and …
Leaders: born vs. made
Are exceptional leaders born or are they made? We have heard this question asked and discussed at length and it is my belief that truly exceptional leaders are a combination of both. Yes, they learn, grown and advance through their careers, but one’s DNA (for lack of a better acronym) must be predisposed for leadership. While majority of methodologies, tips, …
Don’t be afraid, explore new opportunities
Don’t be afraid to explore new opportunities. Say yes to cross-functional teams, projects and challenges which will help you gain new perspectives, grow and learn from others. During these opportunities others will hopefully learn from you as well and all those involved will benefit from this mutual exchange of ideas, knowledge and experience. Finally, once you return to your primary …
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Take vacations and go away
Whenever needed mentally or physically take the time away from work and relax, decompress and enjoy. During this time, you shouldn’t do ANY work, none, zero! Stay away from work, phones, computers, technology in general and just focus on the moment, yourself, your family, friends (whoever is accompanying you on this vacation) and relax. Vacations don’t need to be exotic …
Diplomacy matters
Political “savviness” is a necessity in today’s business world and it is an integral part of one’s advancement, recognition and achievement. While it may be cumbersome and challenging to some it is necessary to be able to recognize how to use proper tone and inflection in certain situations in order to win people over, influence them and demonstrate that your …
Create experiences that matter
As you embark on new projects and consider introducing new services or products make sure to include your end clients and ideally start with them. Whether it is an internal or an external project it is important to understand the needs of your clients, partners, the business as a whole prior to proceeding. As you meet with people who are …
Telecommuting: be flexible on work locations
As long as people are accountable, productive and valuable to your organization in most instances it shouldn’t matter where they work from. Don’t dismiss telecommuting as soon as you hear it mentioned, but rather do your diligence and consider it within your environment. It can go a long way in boosting morale, productivity and contributions (not to mention less people …
Foster collaboration and share information
Foster collaboration and share ideas, information and knowledge. Mentality where each department thinks and acts as if they were in their own little world or a silo doesn’t work and will get them nowhere. No matter what team, group, department or a division you belong to the overall value for the entire organization needs to be kept in mind and …
Under promise, over deliver
Be honest and set realistic expectations considering the scope, resources, budget and time frame of the project. It’s is always better to exceed your clients’ expectations than to not have met them at all.