Truly successful teams are both customer centric and employee aware. In order to be able to provide useful products and services one must design, create and build those with their customers in mind. However, equally important is the need to be aware of the needs of your staff in order for them to be successful. Leadership must provide resources and tools necessary for employees to be efficient, effective, productive and happy.
Customer Centric Culture (click to see higher resolution) – do you know who designed it so I can credit them?