Documentation is crucial in knowledge sharing, knowledge transfer, management and the operations as a whole. Additionally, any and all procedural or project changes must be documented and shared with everyone who is or may be impacted by this change. Document, verify and communicate frequently what you do, why you are doing it and how it impacts the mission and vision …
Companies don’t make decisions, people do
Build relationships and proactively meet people outside your team, outside your immediate surroundings. Selflessly investing in relationships and getting to know your fellow coworker, partners and vendors will undoubtedly prove to be of great strategic value to you and your team. Remember, companies don’t make decisions, people do.
The world doesn’t owe you anything
Stop with entitlement and earn all you want and need. Be humble, work hard and demonstrate knowledge and experience worthy of those things you seek. Furthermore, all of those who think and behave in a way that only they matter should reconsider their actions and understand that most (if not all) things in life need to be earned and are …
Manage egos, collaborate, communicate and include others
Manage egos and put the needs of everyone ahead of any individual needs. Collaborate, communicate and leverage skills and experience from other teams, groups and departments for the betterment of the entire organization. If other teams as asking to get involved, don’t take that as encroachment, but rather look at it as an extended, helping hand intended to contribute in …
To lead you must follow
To lead you must have followers, to have followers you must follow. Confused? Let’s explain it a bit better. Before you can become a leader you must know how to lead, you must know what works and what doesn’t. One of the best ways to learn this is by following others and experiencing how it is done well (or perhaps …
Don’t hold grudges, they limit your success
Holding grudges will hurt you as much as the other side. At times, some actions or words can’t (and probably shouldn’t) be forgotten, but in business it is nearly pointless to hold grudges. Disagreements of the past should not determine your partnerships, collaboration and mutual success of the future. Put egos aside and work together towards achieving your organizational vision …
It’s about the team, not you
Team must always be valued ahead of narrowly focused individual needs. Whenever possible, help people accomplish their goals even if they are not directly related to your responsibilities. Collaborate, communicate and be a team player. No one likes self-centered individuals who hide information or knowledge and don’t work well with others.
Don’t manipulate people, convince them to join you
Manipulating people is easy in most instances, but it is wrong in every single case. Collaborate and be honest with people, build relationships and create trust in order to ensure long-lasting, fruitful relationships. Build alliances, establish partnerships and don’t trick people into things as that always ends in a win-lose situation and you will not always win.
Leaders own problems and provide solutions, not excuses
Leadership is about solutions, collaboration, motivation and empowerment. In order to be successful as a leader you must be honest, transparent and accountable. You must take ownership of issues that lay within your area of responsibility and leadership and move towards their ultimate resolutions. When they came into existence is less important than what will you do to solve them.
People want to be heard and appreciated
People have an innate desire to be respected, heard, understood and appreciated. Once they reach out to those of us in customer service (READ: we are all in customer service) they want to feel that their concerns and problems are important to us, that we will take them seriously and be of assistance to them. Even when we are not …