The importance and value of exceptional customer experience should never be overlooked or underestimated. In addition to a quality product or a service, how you interact and treat your customers matters, a lot! In short, remove friction and respect people’s time and resources.
Walk the floor
Get out of your office and experience first-hand what your clients, customers and partners experience every day. Learn and stay up to date with what your team does and look for opportunities to recognize greatness as well as consider better ways forward.
Work for your future self
Focus on establishing your major goals and accomplishments in life and reverse engineer the steps you need to take to be able to get there one day. In my opinion, happiness should be front and center, not accumulation of financial resources and things. Take the steps needed so that you will be proud of this period of your life and …
Play your role
Play your part on your team and make sure your responsibilities are attended to accordingly. While you should be collaborative and helpful to others, you should not try to do their jobs for them. You win or lose together as a team and everyone has a role to play.
Be courageous and speak
Be courageous and speak. Share your thoughts in meetings and speak your mind. Say what you think and believe and listen to others’ points of view. Share your thoughts, that’s why you have them. Don’t be shy, scared or embarrassed to talk in front of other people, no matter what positions they might hold in your organization. Speak the truth, …
Protecting your team
How and when should you protect your team? The answer is almost always, always! Even when you collectively under-perform or fail, it is up to you to face those consequences and address any criticism publicly while resolving any challenges internally and privately. Furthermore, don’t allow anyone to badmouth your team publicly, especially if they haven’t had any common decency or …
Don’t do it all alone
Empower others to contribute and succeed. Share, delegate and scale your operations for growth, size and relevance. Don’t do everything alone, invite and welcome others to join you on this collective and collaborative journey towards growth, improvements and success.
Done is better than perfect
Done is better than perfect. We have all heard that over the years, but what I have come to realize with my own “quests for perfection” is that they were almost always nothing more than excuses. I didn’t have enough time; it wasn’t important enough; it’s difficult; it’s Friday, I’ll do it on Monday and the list goes on and …
The long game – Episode 2 | Paige Francis on building relationships and providing opportunities
Podcast – Episode 2: Paige Francis, Vice President of Information Technology and Chief Information Officer (CIO) at the University of Tulsa shares her thoughts, ideas and experiences on building relationships, providing opportunities to all, leadership, innovation, culture and much more.
Jumping to conclusions
Experience is a great teacher, but it can at times lead us to jump to a conclusion which is inaccurate. Instead, do your best to remain cool, calm and collected, gather evidence and research the problem before taking any radical actions.