Please be honest with your service providers. No matter what happened to a particular piece of equipment or a product we need to have as many facts as possible up front in order to provide adequate services and support. There’s no reason to be ashamed or embarrassed as chances are that your story is not the worst we have heard …
Don’t apologize for your opinions
Be authentic, transparent and most importantly, be who you are. Now, don’t confuse this with being confrontational or difficult for no apparent reason, what I actually refer to is sticking to your beliefs and opinions which are backed by facts, experience and values. If you have seriously considered all options and alternatives and you have formed an educated opinion don’t …
Under promise, over deliver
Be honest and set realistic expectations considering the scope, resources, budget and time frame of the project. It’s is always better to exceed your clients’ expectations than to not have met them at all.
Say it with me: I don’t know
Saying that you don’t know something makes you human and that’s what we are best at being. Not having immediate answers to questions is OK as long as you go out to find the answers and follow up with those who have asked. Saying I don’t know builds your credibility as no one wants to be lied to and fed …